Privacy Statement

Domaine Polleur S.P.R.L., located at Route du Congrès de Polleur 53, 4910 Polleur (Belgium), is responsible for the processing of personal data as reflected in this privacy statement.

Domaine Polleur includes the following companies: Camping Polleur, Survival Life and Spa Adventure.

Contact details:
Domaine Polleur
Route du Congrès de Polleur 53
4910 Polleur (Belgium)
+32 (0)87 307730
Contact Person: Daniel Kersbergen. He can be reached at

Personal data we process

Domaine Polleur processes your personal data because you use our services and/or because you provide it to us yourself.

Below is an overview of the personal data we process:

  • First and last name
  • Gender
  • Address details
  • Phone number
  • Email address
  • Bank account number (via our payment provider if booking directly online)
  • IP address
  • Other personal data you actively provide, in correspondence and by telephone
  • Location details
  • Data about your activities on our website
  • Internet browser and device type

Special and/or sensitive personal data we process

Our website and/or service does not intend to collect data on website visitors who are under the age of 16. Unless they have parental or guardian consent. However, we cannot verify whether a visitor is older than 16. Therefore, we encourage parents to be involved in their children's online activities in order to avoid collecting information about children without parental consent. If you believe that we have collected personal information about a minor without such consent, please contact us at and we will delete this information.

For what purpose and on what basis we process personal data

Domaine Polleur processes your personal data for the following purposes:

  • Handling your reservation and possible payment (basis: agreement)
  • Sending our newsletter (basis: agreement (customers) or consent)
  • Calling or emailing you when necessary to perform our services (basis: agreement)
  • Responding to a message via our contact form (basis: agreement)
  • Domaine Polleur analyzes your behavior on the website in order to improve the website and tailor the offer of products and services to your preferences (basis: consent).
  • Domaine Polleur also processes personal data if we are legally required to do so, such as data we need for our tax return.

More information on the use of personal data


E-mail addresses used to make a booking are added to our e-mail database. Also if you actively subscribe to our newsletter your e-mail address will be added to this database. We will send these addresses a digital newsletter once a month. You can unsubscribe at any time using the unsubscribe link at the bottom of this newsletter.

If you fill out a reservation form or request a quote, you can specify whether we can add your email address to our database.


There is a Facebook pixel on our websites. Hiemee allows us to measure ad conversions. This means that we can measure whether clicking on one of our Facebook ads has led to an action on our website (such as a reservation or subscription to the newsletter). This is done completely anonymously; we cannot trace this data back to a specific action taken by a particular person.

It also allows us to show ads to individuals who have visited specific portions of our websites, but we do not currently use this capability. Thus, we do not use visitor data to target advertising content.

If you have a Facebook account, you can manage your preferences regarding which ads you see and why. See your advertising preferences. For everyone (even if you don't have a Facebook account), you can also manage your preferences regarding cookies in the settings of your mobile device or through or our cookie statement page.


We use Google Analytics to measure website statistics. Your IP address is included, but cannot be viewed by us. We do not give Google permission to share this data with third parties. We have also entered into a processing agreement with Google.

In addition, with your active consent, we may collect some data from you (via cookies) to show you relevant ads in the future, if necessary. This is information about which pages you have visited and whether or not you have made a reservation.

Automated decision-making

Domaine Polleur does not make decisions based on automated processing about things that can (significantly) affect individuals. These are decisions that are made by computer programs or systems, without a person (eg an employee of Domaine Polleur) between them.

How long we keep personal data

Domaine Polleur will not retain your personal data for longer than is strictly necessary to fulfill the purposes for which your data is collected. We use the following retention periods for the following (categories) of personal data:

  • Personal and booking information: 7 years (legal retention period for our accounting records).
  • E-mail address: for as long as you want to receive our newsletter. When you unsubscribe, your e-mail address will be kept in the archive of our e-mail program, so we cannot accidentally add you back to our list. If you want to be removed completely, please contact us.
  • Other personal data you provide by emailing us or using the contact form on the website: as long as needed to properly answer your question or up to 1 year.
  • Data about your activities on our website: up to 1 year, or depending on the cookie.

Sharing personal data with third parties

Domaine Polleur shares your personal data with several third parties as necessary to execute the agreement and to comply with any legal obligation. With companies that process your data on our behalf, we conclude a processor agreement to ensure the same level of security and confidentiality of your data. Domaine Polleur remains responsible for this processing. In addition, Domaine Polleur provides your personal data to other third parties. We only do this with your express permission. This includes, for example, Google and Facebook to show you relevant ads.

Cookies, or similar techniques, that we use

Domaine Polleur uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. Domaine Polleur uses cookies with a purely technical functionality. They ensure that the website works properly and that, for example, your preferences are remembered. These cookies are also used to make the website work properly and to optimize it. In addition, we place cookies that track your surfing behavior so we can offer customized content and advertisements.

When you first visited our website, we already informed you about these cookies and asked your permission to place them. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete any information previously stored via your browser settings, for an explanation see:

Cookies are also set on this website by third parties. These include advertisers and/or the social media companies. Please see our cookie declaration page for a complete overview of all our cookies. Here you can also change your preferences or opt out of these cookies completely.

View, modify or delete data

You have the right to access, correct or delete your personal data. In addition, you have the right to withdraw your consent to the processing of your personal data by Domaine Polleur and you have the right to data portability. This means that you can send us a request to send the personal data we have on you in a computer file to you or another organization named by you.

You can send a request to inspect, correct, delete or transfer your personal data or a request to withdraw your permission or object to the processing of your personal data to To make sure that the request for inspection is made by you, we ask you to send a copy of your ID with the request. In this copy, erase your passport photo, MRZ (machine readable zone, the strip of numbers at the bottom of the passport), passport number and Citizen Service Number (BSN). This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks.

Domaine Polleur would also like to remind you that you have the possibility to file a complaint with the national regulator, the Authority for Personal Data. This can be done via the following link:

How we secure personal data

Domaine Polleur takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you feel that your data is not properly secured or there are indications of misuse, please contact our customer service or via

This privacy statement was last updated on May 25, 2018.